BIOGRAPHY

Local customer service expert, Cindy Shaffer, has just written a new book with other experts from around the country. Titled Celebrate Customer Service - Insider Secrets. Cindy's chapter is called "Implementing a Quality Service Model". 
Cindy's chapter shows readers how to develop a world-class service model by initiating a quality focus in customer service. By focusing on the 4T's - Teamwork, Training, Technology and Trust, Shaffer cites substantial growth and success stories from companies who have enacted the model. Other topics include: how to use "mystery shoppers" to boost your customer service delivery, how to turn complaints into compliments and loyal customers, how to move your customer service from good to great, how to use online technology to give your customers first-rate service, why offering better service to internal customers (those within your organization) translates to improved service to your external customers, how to provide great cross-cultural customer service, and why it's best to be proactive when it comes to customer service. 
Published by the Select Press, Celebrate Customer Service shows you how to grow your business by thrilling customers. Preorders for the book, at 8,000 copies, have already exceeded the average lifetime sales of most business books. Testimonials for the book have come from the biggest names in service and marketing like Jay Levinson (Guerilla Marketing), Don Peppers(The One to One Future: Building Relationships One Customer at a Time), and Philip Crosby (Quality and Me). 
Celebrate Customer Service (softcover) is available from the author at Create Solutions by telephone at 814-445-9077, via the company website- www.createsolutions.com or from selected local bookstores including Young Heart Books - located in the Glades Court Building on the main street in Landisville, Pennsylvania. It is also available from the Select Press for $14.95 plus shipping at 415-435-4461.     Click here to e-mail your order or call us today for immediate release!