Local Author Contributes to New Customer
Local customer service expert, Cindy Shaffer, has
just written a new book with other experts from around the country. Titled
Celebrate Customer Service - Insider Secrets. Cindy's chapter is called
"Implementing a Quality Service Model".
Cindy's chapter shows readers how to develop
a world-class service model by initiating a quality focus in customer service.
By focusing on the 4T's - Teamwork, Training, Technology and Trust, Shaffer
cites substantial growth and success stories from companies who have enacted
the model. Other topics include: how to use "mystery shoppers" to boost
your customer service delivery, how to turn complaints into compliments
and loyal customers, how to move your customer service from good to great,
how to use online technology to give your customers first-rate service,
why offering better service to internal customers (those within your organization)
translates to improved service to your external customers, how to provide
great cross-cultural customer service, and why it's best to be proactive
when it comes to customer service.
Published by the Select Press, Celebrate Customer
Service shows you how to grow your business by thrilling customers. Preorders
for the book, at 8,000 copies, have already exceeded the average lifetime
sales of most business books. Testimonials for the book have come from
the biggest names in service and marketing like Jay Levinson (Guerilla
Marketing), Don Peppers(The One to One Future: Building Relationships One
Customer at a Time), and Philip Crosby (Quality and Me).
Celebrate Customer Service (softcover) is available
from the author at Create Solutions by telephone at 814-445-9077, via the
company website- www.createsolutions.com or from selected local bookstores
including Young Heart Books - located in the Glades Court Building on the
main street in Landisville, Pennsylvania. It is also available from the Select
Press for $14.95 plus shipping at 415-435-4461.
Click here to e-mail
your order or call us today for immediate release!
948 Baffy Avenue