CUSTOMER SERVICE
firm recognized for customer service initiatives for improving productivity, efficiency and customer satisfaction (Easy-to-do business strategy)
 

Cynthia Shaffer is recognized nationwide for her expertise in reengineering customer service call centers.  Her expertise has significantly improved service levels for all sizes of businesses and has contributed to the book "Celebrate Customer Service - Insider Secrets" published by Select Press in 1999.  The book can be purchased for customer service departments or individually through Create Solutions or online through Amazon.com.

Book Biography

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