Create Solutions, Inc.
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CYNTHIA J. SHAFFER  
948 Baffy Avenue

Landisville, PA 17538


(814) 445-5677 (Home) (814) 445-9077 (Office) 
CAREER HIGHLIGHTS
A highly motivated leader with twenty years of experience in Call Center Consulting, Customer Service, Communication, Distribution and Logistics Management.  Recognized for exceptional interpersonal communication and  problem-solving skills  used to facilitate effective change integration.  Notably creative accomplishments include: co-author of customer service book, design/development of custom technology solutions, design/development of revenue generating programs, leading and training in team dynamics, process/infrastructure re-engineering, and leading quality customer service initiatives.
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CAREER ACCOMPLISHMENTS
CREATE SOLUTIONS, INC                Landisville, PA                                      1997 -Present
A Management and Online Consulting firm established to provide nationwide services.  Consecutive years of profit and growth have characterized results to date. Registered AT&T Internet Design and Development Consultant - Creative Alliance Partner.   Numerous website references with varying levels of complexity are available upon request.
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President and CEO
Responsible for full spectrum business management and operations including technical operations for custom online solutions - web development, telecommunications technology and financial software solutions. Contributor to the book "Celebrate Customer Service - Insider Secrets"  published by Select Press and released in February 1999. Contributed material - “Implementing A Quality Service Model”.
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SUNRISE MEDICAL                            Carlsbad, CA                                      1993 - 1996
A world leader in the manufacturing of home medical equipment with projected annual sales in fiscal year 1998 of $800 million.  The company listed on the New York Stock Exchange is recognized for worldwide manufacturing and distribution of home medical equipment,
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SUNMED SERVICE                             Westlake, CA                                     1995 - 1996
(A Division of Sunrise Medical)
The newest of the Sunrise divisions was conceptualized in late 1994 to initiate the first centralization move on the part of the company.  Divisions operations designed to support customer service, communication, distribution and logistics for standard product sales of  approximately $130 million.
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Vice President of Customer Service
Responsibilities required executive level: planning, coordinating, motivating and management skills to meet the aggressive nine-month implementation schedule.  Infrastructure design and technology expertises were also critical success factors.  In addition, the position required 50% travel between the call centers in Westlake, CA and Landisville, PA for full scale management of customer service, marketing and telecom success, nationwide.
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Customer Service Management Accomplishments

CYNTHIA J. SHAFFER                                                                                                    PAGE 2
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Technology Management Accomplishments .
DEVILBISS HEALTHCARE                     Landisville, PA                                      1993 - 1995
(A Division of Sunrise Medical)
The division of Sunrise specializing in respiratory product manufacturing.  Acquired by Sunrise Medical in June 1993.  Approximate annual sales of $80 million.
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Director of Customer and Technical Services
Executive Management Accomplishments Customer/Technical Service Management Accomplishments  .
INTERSTATE CHEMICAL COMPANY, INC.         Hermitage, PA               1979 - 1990
A recognized leader in the distributing and manufacturing of industrial chemicals domestically.  Emerged to top 10 nationwide in 1998.

Director of Customer and Transportation Services

EDUCATION
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FLORIDA SOUTHERN COLLEGE         Lakeland, FL                                  1975 - 1979
Bachelor of Science Degree in Business Management with concentration area in Marketing- Human resources- Finance.


Create Solutions, Inc.
948 Baffy Avenue
Landisville, Pennsylvania  17538

Telephone:  814-445-9077
E-mail now:   cshaffer@createsolutions.com


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Site last updated in October  2002